Frequently Asked Questions
When will my order be shipped?
Our normal processing time is 2-3 business days until an order is packed and delivered to FedEx to be shipped from Brazil. We do our best to ship within this timeframe. We will email a shipping notification once your order is shiped with FedEx tracking information.
What is your delivery method?
We only use FedEx international door-to-door services to deliver our orders.
We produce and ship our yarns from Brazil, and the shipping time is usually 1-3 weeks to worldwide.
What are my payment options?
We only accept PayPal for online orders.
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PayPal overrides any ship to address that a customer inputs in our Order System that is different from what PayPal has on file. -
The name on the PayPal account is the name that is used for the order when it comes into our system. -
We need to ship the order to the PayPal address and name. -
When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal’s Purchase Protection program.
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All listed prices are in U.S. Dollars.
Will my yarn order come from the same dye lot?
We will always fill all yarn orders with a uniform dye lot. If we don't have the quantity you ordered in a single dye lot, we will produce a new small batch to fulfill your order, and this may cause delivery to be delayed two or three business days.
How do I track my order?
Upon shipment you will receive an email providing a link with your tracking information on the FedEx website. All of our shipments are 100% trackeable.
Will I need to pay any tax when I receive my order?
Please note that all duties, taxes & customs fees assessed by your country customs control are not our responsibility. Please be aware of the laws and fees associated with shopping abroad that your country deems applicable.